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Customer Service

ORDERS
Once received, your order will be filled as quickly as possible.In case of any delays, we will notify you as soon as possible. If you require your order in a rush, please contact us via our CONTACT FORM or email us at info@bourjeon.com to inquire about rush shipping. We will do our best to meet your deadline.
PACKAGING
Each piece is going to be wrapped in a bubble sheet to avoid any damage during shipping and then Jewelry will be shipped in mail box with proper cushioning.
Returns & Replacements
All purchases are final on items ordered online. If you have received a damaged item then do let us know the complete detail with pictures on,  helpme@bourjeon.com. We will try our best to solve the issue.Your satisfaction and feedback is very important to us.BOURJEON reserves the right to deny unreasonable repairs, returns, and exchanges.
PAYMENTS
We accept major credit/debit cards (Visa, MasterCard), and you can choose to run your transaction through Cash on Delivery.All options are secure. You will receive a confirmation of your order via email with the total Rs.amount (including any applicable taxes and shipping & handling).
ABOUT THE METALS
BOURJEON jewellry is made from several different metals, which include but are not limited to brass, stainless steel, plated 14k & 18k gold, rhodium, and silver. These metals are nickel-free and hypo-allergenic for most people, unless you have an extreme allergy and can only wear solid gold. As a general rule of thumb, avoid wearing your jewellery in the shower, when sleeping and when exercising. Depending on your skin’s makeup, brass jewellery may either brighten or acquire a darker, antique patina with repeated wear.Always clean your Jewelry with soft cloth after wearing it and store it in a platic bag.